Last month, a 2019 RAV4 Hybrid arrived at our service bay with a hybrid battery warning light that had been on for three weeks. The owner had ignored it, assuming it was a minor sensor issue. After inspection, the cooling fan was completely packed with dust, pet hair, and debris, causing the battery to run…
Last fall, a Toyota Camry came into our service bay after the owner noticed a persistent clunking sound coming from the front end every time they turned out of their driveway on Fairmount Boulevard. They had been ignoring it for about two months, assuming it was just road noise. When we got underneath, we found…
Last spring, a 2022 Toyota Highlander came into our service department on Mayfield Road at 31,000 miles after its owner had not scheduled a single service visit since his ToyotaCare coverage ended at 25,000 miles. He had assumed the vehicle would alert him when something was needed and had been driving six months without an…
A Toyota Camry Hybrid owner came into our service bay last month after noticing a persistent fuel economy drop on her daily US-322 commute between Mayfield Heights and downtown Cleveland that had not recovered despite the arrival of warmer spring weather. She had attributed the winter efficiency loss to cold temperatures and assumed it would…
A Toyota Camry Hybrid came into our service bay last month after the owner noticed his fuel economy had dropped nearly 20 percent over the winter and hadn’t recovered heading into spring. He commuted daily on US-322 between Mayfield Heights and downtown Cleveland and assumed the cold weather was permanently to blame. What we found…
Last month, a 2026 4Runner Trailhunter came into our service bay with only 6,200 miles on the odometer. The owner had pushed past the first recommended service interval, assuming the new vehicle smell meant nothing needed attention yet. After inspecting the undercarriage following several trail runs through the Cuyahoga Valley and a few muddy weekends…
Last month, a 2026 4Runner Trailhunter came in from Willoughby after its owner had spent the winter running the vehicle through the muddy two-tracks at Mohican State Forest and the rocky access roads around East Fork State Park without scheduling a single service appointment since October delivery. He had reasoned that a purpose-built off-road platform…
Last month, a Toyota Camry came in from South Euclid after its owner had been hearing a faint squealing sound during light braking for about two months. He had read online that brake squeal is sometimes normal and kept driving his daily route on Cedar Road and down Mayfield Road through Cleveland Heights without scheduling…
