Last week, a 2022 RAV4 Prime owner came in for what he assumed would be routine service identical to his neighbor’s standard RAV4. He was surprised to learn his plug-in hybrid required additional inspections of the battery cooling system, different brake maintenance due to regenerative braking, and specialized hybrid system diagnostics. The comprehensive service his…
Last month, a 2024 RAV4 Prime owner brought their plug-in hybrid in at 35,000 miles asking why their electric-only range had decreased from 42 miles to 28 miles. During inspection, we found they’d been treating their PHEV like a standard vehicle—skipping hybrid system inspections, never servicing the battery cooling system, and extending oil changes beyond…
Last February, a 2018 Camry owner experienced a complete brake failure while driving on snowy roads near University Circle. During the emergency inspection, we found brake lines that had corroded through from three winters of road salt exposure that were only weeks away from failure. Had they scheduled our comprehensive January inspection, we would have…
Last month, a 2021 RAV4 Hybrid owner brought their vehicle in after 42,000 miles asking why their brake pads still looked new during a tire rotation. They’d been budgeting for brake replacement based on their previous gas-powered RAV4 that needed pads every 35,000 miles. Their hybrid’s regenerative braking meant the friction brakes had barely worn…
